Refund & Cancellation Policy

1. Nature of Bespoke Services

At A to Z Fitness Solutions, all coaching services—including custom nutrition architecture and periodized resistance programming—are individualized, handcrafted digital services delivered personally by Coach Mritunjay. Because intellectual property and personalized labor are invested immediately upon intake submission, generic return policies do not apply.

2. Pre-Issuance Cooling-Off Period

If you enroll in any coaching tier and change your mind before submitting your comprehensive intake questionnaire and before your coach begins crafting your plan, you are entitled to a full refund (100% of amount paid) within 48 hours of enrollment.

To request a pre-issuance refund, submit an email to info@atozfitnesssolutions.com referencing your Invoice ID.

3. Post-Issuance Coaching Terms

Once your personalized plan has been published to your client dashboard or direct coaching communication has commenced:

• Monthly Subscriptions: Ongoing monthly cycles are non-refundable once initiated. You may cancel renewal at any time to prevent subsequent month charges.
• Quarterly & Annual Commitments: Multi-month commitments reflect significant upfront pricing discounts. In the event of documented medical emergencies or incapacitating health events certified by a licensed physician, prorated refunds for uninitiated future months may be approved at management discretion.

4. Refund Processing & Timelines

Approved refunds are issued back to the original payment instrument (credit card, debit card, UPI ID, or netbanking account) via our payment gateway, Razorpay.

Processing timelines typically range between 5 to 7 business days depending on your issuing bank.